Approve or reject a status request

With Insite Teams you track your progress by assigning a status to your items, see Change an Item's status. However, in some instances, users will not have permission to change an item's status. This is where the request status update feature comes into play. This is used so that someone without permission to update the item's status can notify someone who does so that they can sign it off, see Request a status update.

To approve a status update:

1. Open up an item with an outstanding status request (make sure it's an item on which you have permission to update the status!). Items with outstanding status requests will have a red notification symbol on them.

2. Go to the Status requests heading and tap Approve on the request which you would like to approve. Note that only the latest request is displayed but you can see them all by tapping See all next to the Status requests heading.

3. You will be presented with an alert where you can add a comment. If desired, enter a comment into the input field and then tap Approve to approve the request. The item status will be updated and the status request will be updated and will now show the date and time which you approved it.

4. When done make sure to tap ✓ in the top right of your screen so that the status approval is saved as approved.

To reject a status update:

1. Open up an item with an outstanding status request (make sure it's an item on which you have permission to update the status!). Items with outstanding status requests will have a red notification symbol on them.

2. Go to the Status requests heading and tap Reject on the request which you would like to reject. Note that only the latest request is displayed but you can see them all by tapping See all next to the Status requests heading.

3. You will be presented with an alert where you can add a comment. If desired, enter a comment into the input field and then tap Reject to reject the request. The status request will be updated and will now show the date and time which you rejected it.

4. When done make sure to tap ✓ in the top right of your screen so that the status approval is saved as rejected.