Troubleshooting

Miscellaneous

• Ensuring you have the latest application version

Projects

• I can't add any more users to my project
• I can't see my projects
• I can't create any projects
• I can't find a User when searching to add new collaborators
• I can't update the Project details

Lists

• I can't create any Lists
• I can't update the List details
• I can't see some Lists

Items

• I can't update an Item's details
• I can't update an Item's progress

Reports

• I can't open PDF reports from my Android device
• I can't see my name or company name on my reports
• I can't see my company logo on my reports
• I can't see my signature on my reports
• I can't see pages numbers or item comments on my reports

Images

• Images are unavailable - not uploaded to cloud
• Images are unavailable - not downloaded to device
• Images are unavailable - unable to edit
• I can't take photos using my device's camera
• I can't upload images from my devices library

Drawings

• Drawing pin unavailable