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  1. Insite Group
  2. Troubleshooting

Troubleshooting

Miscellaneous

  • Ensuring you have the latest application version

Projects

  • I can't add any more users to my project
  • I can't see my projects
  • I can't create any projects
  • I can't find a User when searching to add new collaborators
  • I can't update the Project details

Lists

  • I can't create any Lists
  • I can't update the List details
  • I can't see some Lists

Items

  • I can't update an Item's details
  • I can't update an Item's progress

Reports

  • I can't open PDF reports from my Android device
  • I can't see my name or company name on my reports
  • I can't see my company logo on my reports
  • I can't see my signature on my reports
  • I can't see pages numbers or item comments on my reports

Images

  • Images are unavailable - not uploaded to cloud
  • Images are unavailable - not downloaded to device
  • Images are unavailable - unable to edit
  • I can't take photos using my device's camera
  • I can't upload images from my devices library

Drawings

  • Drawing pin unavailable
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